💭 Have you ever watched someone you love struggle with technology that was supposed to make life easier?
I remember at corner of the bank, one elderly person speaking with hesitation, unsure if the system would truly understand his language of heart—or keep his privacy safe.
Today, as AI becomes part of our daily lives, I carry that memory as a reminder: technology must feel like a trusted friend, not a stranger. Transparency, security, and privacy aren’t just design choices—they’re promises. And in the era of AI, these promises must flow from top to bottom across organizations.

👉 This reflection is close to my heart. I invite you to read on and share what human feelings/trust in technology means to you.