Rethinking Structure & Customer Care: What Mid-Sized Businesses Must Learn from HUL & Accenture
As India’s mid-sized firms accelerate AI, credit, and digital transformation, structural agility becomes a critical enabler. Learn how recent changes at HUL and Accenture illuminate the path for redesigning your organization around customer care and execution.
AI Can Automate – But Without Warmth or Empathy, Customers Drift Away
AI is changing the way small and growing businesses operate. It brings speed, scale, and efficiency — but customers don’t just want fast answers; they want to feel heard and valued.
If AI lacks warmth, empathy, and a human touch, businesses risk turning loyal customers into strangers.
In this article, I share why efficiency alone isn’t enough, how small and medium businesses can blend AI with genuine care, and practical steps to create experiences that build trust and loyalty.
đŸ‘‰ Read on if you want your business to scale with AI without losing its human heart.
From Kurukshetra to the Boardroom: Lessons in Adaptive Strategy
In the grand narrative of the Mahabharata, Krishna wasn’t just a divine guide—he was the ultimate strategic consultant. His vision was universal alignment with dharma, his mission was guiding individuals to act with clarity, and his strategy was fluid, adapting to every context while staying rooted in timeless principles.
This isn’t just ancient wisdom—it’s a modern leadership lesson. In business, as on the battlefield, leaders must adapt tactics to shifting realities while holding firmly to the cultural principles that define their organization. Strategy, when intertwined with culture, becomes not just a plan—but a way of life.
At Stratants, we believe the same applies to businesses navigating growth: clarity of vision, alignment of mission, and adaptive execution.
The Silent Killers of Growth: Why Most Businesses Plateau
Most businesses don’t fail because of competition.
They plateau because of something far more subtle.
They start with passion, clarity, and energy—but somewhere along the way, growth slows, opportunities slip, and teams feel stuck.
In this article, we uncover the silent killers of growth that cause businesses to plateau. From spreading too thin to losing focus, we explore research-backed insights and real-world examples—showing why doing less often leads to achieving more.
đŸ‘‰ A must-read for founders, leaders, and teams who want to break through stagnation and unlock sustainable growth.