💡 How Might We Design Service Contacts That Don’t Just Resolve — But Resonate?
Most service teams focus on fixing issues — but true loyalty isn’t built by resolution alone. It’s built by resonance.
This article explores how businesses can design service interactions that move beyond efficiency — to empathy. Learn how auditing emotional touchpoints, training for empathy and clarity, and measuring psychological loyalty can redefine the way customers connect with your brand.
At Stratants, we believe great service doesn’t just close tickets — it opens trust.
Because when experiences resonate emotionally, customers don’t just stay — they believe.
🚀 Bharat’s Digital Awakening: The New Customer Isn’t Coming — They’re Already Here
India’s growth story is no longer confined to metros.
From Indore to Madurai, a quiet revolution is reshaping how the nation buys, as Tier 2 and 3 cities surge ahead in digital adoption and e-commerce spending.
Amazon Prime Day 2025 revealed a clear pattern — 70% of new Prime sign-ups came from smaller towns, with premium products leading the way.
This isn’t just a shift in geography — it’s a transformation in aspiration.
The real growth opportunity now lies in understanding, localizing, and designing for the new digital Bharat.
At Stratants, we call this bridging the translation gap — between what businesses plan and what customers truly experience.
Are you ready to meet Bharat’s new customer
Rethinking Structure & Customer Care: What Mid-Sized Businesses Must Learn from HUL & Accenture
As India’s mid-sized firms accelerate AI, credit, and digital transformation, structural agility becomes a critical enabler. Learn how recent changes at HUL and Accenture illuminate the path for redesigning your organization around customer care and execution.