💡 What Mis-Selling Teaches Us About Retention
A Business Standard report revealed how unethical mis-selling practices eroded customer trust in public-sector banks — while HDFC Bank’s AI-driven “ethical nudging” approach increased client retention by 12%. Discover why transparency, not targets, is the new driver of customer loyalty.
🚀 Bharat’s Digital Awakening: The New Customer Isn’t Coming — They’re Already Here
India’s growth story is no longer confined to metros.
From Indore to Madurai, a quiet revolution is reshaping how the nation buys, as Tier 2 and 3 cities surge ahead in digital adoption and e-commerce spending.
Amazon Prime Day 2025 revealed a clear pattern — 70% of new Prime sign-ups came from smaller towns, with premium products leading the way.
This isn’t just a shift in geography — it’s a transformation in aspiration.
The real growth opportunity now lies in understanding, localizing, and designing for the new digital Bharat.
At Stratants, we call this bridging the translation gap — between what businesses plan and what customers truly experience.
Are you ready to meet Bharat’s new customer
The Emotion Dividend: Turning Trust into Tangible Business Growth
The shift in modern business prioritizes emotional intelligence in business strategy over mere efficiency, asserting that empathy builds belief and drives customer trust. The article argues that emotional connection with customers strongly correlates with loyalty and forgiveness. This focus is crucial in the Indian context, where high process efficiency often lacks emotional engagement. Embracing an emotion-led strategy and a human-centered strategy—like mapping emotional moments—is essential for sustained business growth through empathy, ensuring that while data reveals what customers do, emotion reveals why they stay.
Rethinking Structure & Customer Care: What Mid-Sized Businesses Must Learn from HUL & Accenture
As India’s mid-sized firms accelerate AI, credit, and digital transformation, structural agility becomes a critical enabler. Learn how recent changes at HUL and Accenture illuminate the path for redesigning your organization around customer care and execution.