💡 What Mis-Selling Teaches Us About Retention
A Business Standard report revealed how unethical mis-selling practices eroded customer trust in public-sector banks — while HDFC Bank’s AI-driven “ethical nudging” approach increased client retention by 12%. Discover why transparency, not targets, is the new driver of customer loyalty.
The Psychological Load of Founders in the AI Era — Rethinking Growth and Resilience
AI accelerates progress — but not peace of mind.
Behind every startup sprint lies a silent struggle: the psychological load of founders balancing pressure, speed, and purpose. Here’s how today’s leaders can turn stress into strategy — and how Stratants helps them find clarity in the chaos.
🚀 Bharat’s Digital Awakening: The New Customer Isn’t Coming — They’re Already Here
India’s growth story is no longer confined to metros.
From Indore to Madurai, a quiet revolution is reshaping how the nation buys, as Tier 2 and 3 cities surge ahead in digital adoption and e-commerce spending.
Amazon Prime Day 2025 revealed a clear pattern — 70% of new Prime sign-ups came from smaller towns, with premium products leading the way.
This isn’t just a shift in geography — it’s a transformation in aspiration.
The real growth opportunity now lies in understanding, localizing, and designing for the new digital Bharat.
At Stratants, we call this bridging the translation gap — between what businesses plan and what customers truly experience.
Are you ready to meet Bharat’s new customer
Before You Digitize, Strategize: How India’s Mid-Sized Firms Can Ride the AI and Credit Wave Wisely
India’s mid-sized firms are rushing to adopt AI and credit, but growth without strategy can quickly become chaos. This article explores how businesses can turn these twin opportunities into sustainable success — through clarity, capability, and strategic intent.
AI Can Automate – But Without Warmth or Empathy, Customers Drift Away
AI is changing the way small and growing businesses operate. It brings speed, scale, and efficiency — but customers don’t just want fast answers; they want to feel heard and valued.
If AI lacks warmth, empathy, and a human touch, businesses risk turning loyal customers into strangers.
In this article, I share why efficiency alone isn’t enough, how small and medium businesses can blend AI with genuine care, and practical steps to create experiences that build trust and loyalty.
👉 Read on if you want your business to scale with AI without losing its human heart.