When a System Stumbles, Experience Speaks First — A Reflection Through the IndiGo Crisis
The recent Indigo flight cancellations were more than an operational crisis — they were a moment where the lived experience of customers and frontline teams surfaced the deeper truths of organisational alignment, communication, and emotional climate.
This reflection explores how service breakdowns become windows into an organisation’s inner architecture, and why resilience begins long before a crisis reaches public view.
Branding in the AI Era: How Corporates Can Lead with Strategy and Human Touch
Branding in the AI era is changing faster than most organisations can adapt.
AI can now generate campaigns, copy, visuals, scripts, even personas in seconds…
But speed alone can’t build a brand.
Not when customers crave authenticity, trust, and a human heartbeat behind every touchpoint.
This article explores:
✨ Why AI without strategy creates generic-at-scale brands
✨ How human touch becomes a premium differentiator
✨ What “precision + personality” looks like in AI-led branding
✨ Why trust will be the corporate battlefield of 2026
✨ How strategic design shapes meaningful brand experiences in the AI age
If your organisation is navigating AI-powered branding, this is for you 👇Branding in the AI Era: How Corporates Can Lead with Strategy and Human Touch
Stratants — Strategy to Experience by Design.
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