When a System Stumbles, Experience Speaks First — A Reflection Through the IndiGo Crisis
The recent Indigo flight cancellations were more than an operational crisis — they were a moment where the lived experience of customers and frontline teams surfaced the deeper truths of organisational alignment, communication, and emotional climate.
This reflection explores how service breakdowns become windows into an organisation’s inner architecture, and why resilience begins long before a crisis reaches public view.
How One Emotion Quietly Shapes Culture — And What Leaders Usually Miss
A simple story of a daily meeting reveals how one small emotion can turn into behaviour, then culture, then ritual — without anyone noticing.
This article explores how leaders can sense these subtle human signals and reshape team experience through small shifts, not big initiatives.